Fares, Payments and Booking: Your Questions Answered

Download the app, sign up and post your route: pickup, destination, travel days and times. Signing up is free. Once you’re matched, start with a one-day paid trial to make sure the ride works for you.

Your first day is a paid trial. You pay for that day’s rides without committing to a longer period. If you’re happy, you continue by paying in advance.

After the trial, keep at least one week paid in advance. You can also pay for 10 days, 15 days or a full month at a time.

Yes, paying a full month in advance can earn you an additional discount. The app shows the exact offer before you pay.

Passengers pay a platform charge of PKR 250 per month, starting from the month you begin taking rides. Creating an account and posting your route is free.

Fares are per passenger seat and based on distance, at roughly PKR 20–35 per km. Shorter trips sit at the higher end of that range and longer trips at the lower end. The app shows your exact fare before you confirm.

Per-km rates can be adjusted when fuel prices change. Your confirmed fare is always shown in the app before you pay.

No. Your fare doesn’t go up at rush hour or when demand is high.

Each ride is priced the same whether you book one direction or both. A morning ride and an evening ride count as two rides.

Only for the rides you take. Days you don’t travel, including leave, holidays and work-from-home days, aren’t charged.

Let RideMate know one day in advance to cancel a ride or stop your arrangement.

The driver waits 3–5 minutes at your pickup point. After that they may leave so other passengers aren’t delayed, and the ride is charged.

Post your route in the app and agree a monthly plan with RideMate. We find a regular rider for your route and confirm your days, pickup and drop-off addresses, timings, amount and start date.

Yes. Your plan reserves a regular rider for your schedule, so your own leave and any chargeable holidays within the agreed schedule are still payable.

We’ll try to arrange another rider. If we can’t, you’re not charged for that trip.

Up to 3 minutes. If you miss the pickup and the rider leaves after waiting, the trip is charged — so be ready a little early.

Give 7 days’ notice. If you need to stop immediately, 7 days’ payment is deducted from your remaining advance.

Yes. Contact RideMate with your new pickup, drop-off or timing. Once the new arrangement and any price change are confirmed, you can switch.

Yes. If no ride is found, you no longer need one, or you decide not to continue, you can request your unused advance back. On a monthly plan, any notice payment is deducted first.

Within 5 working days of your refund request.

Yes. On confirmed rides you’re picked up and dropped off at your agreed addresses. Share any gate or access details when you set up your ride.

Drivers and passengers upload the required documents in the app before carpooling, and RideMate reviews them. Your documents are never shared with other users. Read how verification works.

Yes. The female-only option matches female passengers with female drivers. There are fewer female drivers, so finding a match can take a little longer.

Every weekend, online, into the account details saved in your app. Keep those details up to date.

Carpool drivers give one day’s notice if they won’t be travelling. Drivers on a fixed monthly plan give 7 days’ notice.

Our support team is available 24/7. Email support@ridemate.pk or call +92 301 2542 555.